solutions

Contact Center as a Service (CCaaS)

Cloudconnex.ai provides a select group of contact center as a service (CCaaS) offerings. With an ever growing population of AI technologies and CCaaS providers, it helps to have industry experts on hand to help guide you in the right direction as the number of CCaaS vendor choices is one of the fastest growing technology categories.

Unified Communication as a Service (UCaaS)

Cloudconnex.ai is proud to offer a select group of the leading unified communication (UCaaS) solutions available today. Many UCaaS implementations start as simple POTS replacement projects and scale out across the enterprise as IP business telephony standards. Available as a complete bundle or modular for specific use cases.

AI Point Solutions

AI point solutions are specialized tools designed to solve targeted challenges within customer communications. These solutions leverage artificial intelligence to improve efficiency, personalize interactions, and enhance customer satisfaction. Unlike all-in-one platforms, point solutions are modular and often integrated into broader systems like CRMs, help desks, or contact centers.

Salesforce Service Cloud & MS Teams Voice

In the evolving landscape of customer service, businesses are looking for seamless, AI-powered solutions that unify customer interactions across multiple channels while enhancing agent productivity. Two leading platforms—Salesforce Service Cloud and Microsoft Teams Voice—offer powerful capabilities that, when combined, create a robust ecosystem for managing customer interactions efficiently.

VoIP Business Telephony

Voice over Internet Protocol (VoIP) phone systems offer businesses of all sizes ease of use and scalability, and their suitability for remote use makes them ideal for on-the-go business owners. These systems also offer high call quality and we've identified the best VoIP phone system for SMB & mid-market companies.

Help Desk & Ticketing Automation

Streamline Your Support with Help Desk and Ticketing Automation. In today’s fast-paced business environment, providing exceptional customer support is no longer optional—it’s essential. Help desk and ticketing automation solutions are the backbone of an efficient support system, enabling businesses to manage inquiries, prioritize tasks, and deliver timely resolutions.

Cybersecurity Solutions

Empower your organization with robust CYBERSECURITY defenses and proactive monitoring. Cybersecurity threats are increasing, and safeguarding proprietary information is essential to protect our clients, partners, employees, and reputation. There's no better use case than protecting customer data, whether in the contact center or across unified communication and VoIP engagement

Workforce Management (WFM)

As the landscape of business continues to evolve, the integration of artificial intelligence (AI) into workforce management (WFM) technology is transforming how organizations operate. AI-driven solutions are not only making processes more efficient but also enhancing decision-making and employee engagement.

Field Service & CX Integration

Revolutionizing Service with Mobile Field Service & app-free video inspection are transforming the way companies deliver on-site support, making it easier and faster for technicians to diagnose issues, perform repairs, and enhance customer satisfaction.

Agentic AI

In the bustling world of customer service, Agentic AI has emerged as a game-changer. This advanced form of artificial intelligence autonomously handles customer inquiries with remarkable efficiency and adaptability12. Unlike traditional chatbots, Agentic AI systems can understand context, make decisions, and learn from each interaction, providing personalized responses around the clock.

Mobile Device Management

As mobile devices become essential tools for productivity, organizations face growing challenges in managing security, data access, and compliance. Mobile Device Management (MDM) offers a comprehensive solution—allowing businesses to control, monitor, and secure mobile devices across their entire workforce.