I received a couple of emails and phone calls initially from Cloudconnex.ai and avoided contact, that was until my customer service team reported a spike in customer churn and poor survey results. I had my assistant reach out to Cloudconnex.ai to schedule a call and learn more about them and what they could do for us. Bottom line, 5 months later, they saved us millions of dollars in lost revenue and turned our customer service into an award winning process. Thank you, Cloudconnex.ai, you have my complete endorsement!
Frank Paulson: COO
Cloudconnex.ai helped my company complete an entire refresh of our CX tech stack in less than 30 days. The business and IT teams are extremely impressed with the work Cloudconnex.ai has performed for us, saving us time and money so we could pivot our business model quickly.
Kathy Choqua: Director, Customer Experience
Their CEO and I go back to the 1990's and over the years I have solicited his advice on several projects involving technology for sales, service and CX. He has never let me down and I look forward to working Cloudconnex.ai again soon.
Tim Phillips: SVP Customer Support
We sought Cloudconnex.ai's advice around AI and how we could get the best results for our customer care department, never expecting to embark on a unfunded project. After 2 meetings later, our entire executive staff agreed to bring Cloudconnex.ai back for a complete refresh of the technologies we were using. Amazingly, they were able to uncover additional areas for improvement and delivered the perfect solution for us, under budget and quicker than expected. Awesome team!
Jennifer Karlson: VP Customer Service
Cloudconnex.ai has a unique blend of technologies that has allowed us to integrate our field service and contact center support agents using advanced video and screen recording capabilities that has revamped our customer support. They are a very interesting company with unique and powerful technologies and very smart people. We will be working with Cloudconenx.ai again soon!
Mary Faust: Director, Customer Service
We are a small company with little money to spend on technology, especially those that we don't understand the value or are skeptical of. After getting a referral to speak with Cloudconnex.ai, my company was in a much better position to evaluate AI solutions with a clear understanding of its benefits for us. The Cloudconnex.ai people are good teachers and addressed our concerns with utmost care. Our FY25 budget now includes funding for a small technology project to automate our customer support efforts that we will be using Cloudconnex.ai to help us with.
John Flaherty: Owner, President