The Helpdesk For Your Contact Center

Cloudconnex.ai has spent over 3,500 hours testing and evaluating vendors and technologies representing many facets of the business technology industry - in total, over 400 vendors and continually discovering new solutions.

There are over 60 categories of technologies that we help companies search and source including but not limited to the following:

• Cybersecurity Solutions

• Cloud Communication - solutions including contact center (CCaaS)  unified communication (UCaaS), VoIP telephony for business

• Artificial Intelligence - point solutions (Chatbots, agent assist, speech/text analytics, quality assurance, social media analytics, conversational AI, generative AI, customer journey & CX analytics)

• Help Desk - ticketing automation

• Field Service Automation 

• Buyer Enablement - technology for sales acceleration

• Mobile Device Management (MDM) 

No, our process begins with identifying the root causes of business operation challenges and evaluating the impact on the business. From there, we guide clients toward the most efficient and timely path to improve the results from what exists today.

Our team can conduct company-specific solution assessments, AI readiness consultations, and arrange for all vendor meetings, demos, and proof of concepts to validate findings and value.

Simplifying the search for the right solution with no pressure to buy anything, that's one of our big differentiators at Cloudconnex.ai - unlike many, if not most other technology advisors and consultants that try to squeeze you into the most expensive software in order to maximize their commissions.

There's never a fee for our services. 

Beyond the consultation phases, we operate under a memorandum of understanding (MOU).

The MOU protects both parties and is a vehicle that stipulates a business relationship for a particular project to source technology for a specific timeframe.

We provide a no pressure, no risk process. Fast, easy, simplification simplified. 

For technologies or solutions that are purchased through Cloudconnex.ai as the preferred channel partner of choice, we offer ongoing support throughout the term of the vendor agreement at no cost. This is another Cloudconnex.ai differentiator. 

Contact us for full details.

Our ICP are small and midsize companies that have between 50 - 2,000 employees, who are looking for help navigating the increasingly complex array of next generation technologies. Specifically, solutions that serve the customer communication and support landscape, many with new, flexible pricing, perfect for smaller companies.

While we don't have geographical limitations serving the SMB community Nationwide, much of our focus so far has been along the east coast of the US.

We have over 250 people representing various engineering disciplines, AI engineers, solution architects, business analysts, cybersecurity and data management specialists, many with advanced degrees. In total, over a Millenia of combined experience.

The best way to get started is to schedule a quick intro call here.

You can also call us: 888-995-5041 or email: info@cloudconnex.ai for complimentary consultation.

From there we can determine appropriate next steps for detailed discovery, assessment, vendor evaluation, etc. 

That's a great question and deserves a longer FAQ answer. First, we serve the aviation community exclusively. The key components to our offerings include:

• Educational Content: Providing relevant information, such as whitepapers, case studies, and webinars, that helps buyers understand their options and the value of the product or service.

• Interactive Tools: Offering tools like ROI calculators, product configurators, or demos that allow buyers to visualize or test the product in a way that is meaningful to their specific needs.

• Personalized Support: Ensuring that buyers have access to tailored advice and support from Cloudconnex.ai and its representatives including customer success teams and vendor-specific resources.

• Simplified Processes: Streamlining the steps needed to gather information, evaluate options, and make decisions, often through guided buying experiences.

• Collaborative Decision-Making: Facilitating communication and collaboration among stakeholders involved in the purchase decision, helping to align goals and preferences. This approach shifts the focus from traditional sales tactics to empowering buyers, ultimately building trust and driving more successful project outcomes.

We pride ourselves on the ability to save companies a lot of time and money associated with solving customer connectivity problems caused by dysfunctional processes and / or technology.

Great question! Many of the vendors we work with offer "fast track" programs with some variability. In some cases we can work with vendors to stand up a phase-I implementation in 2-4 weeks for simple use cases.  

An option could be to do a 30-day paid trial or PoC including limited integration. This is an alternative for resolving emergency / critical situations until a permanent solution is in place. 

There are emergency scenarios when a limited featured system can be up and running in 24-48 hours for basic business continuity. Hurricane Helene and Milton in Q3/4 2024 are perfect examples of emergency use cases, especially where on-premise or legacy platforms and their fail over systems were impacted. 

Implementation

In the majority of cases, the vendor manages the implementation using their own professional services team. There are occasions when the vendor will use a 3rd party for a portion or for the entire implementation which is very common. 

Cloudconnex.ai performs in a supervisory capacity over each vendor and their partners doing the implementation and takes on the responsibility of a single point of contact for any issues that may arise. We solicit the help of our technology partners when and where needed. Our customers are treated with a white glove concierge experience, ensuring a successful implementation.

Support

The vendor is responsible for the support of their product while Cloudconnex.ai can augment the efforts as needed. We have little patience for lackluster support and will escalate concerns up to and including C-level executives as necessary.

Yes, some of our solution providers are FedRAMP certified including:

- Low impact technology certification

- Moderate impact technology certification (This is where most business cloud technology and solutions fall)

- High impact technology certification (Typically reserved for the most secure applications requiring advanced access controls and continuous monitoring)

Cloudconnex.ai is a Delaware registered LLC and our HQ is in Lewes, DE.